Your Privacy Choices
Control, clarity,
and simple options.
This page explains the choices you may have over certain data uses, including marketing preferences, cookies, and how to submit a privacy-related request.
Update preferences
You can adjust marketing preferences, cookie settings, and certain privacy options at any time. Some changes may take a short period to apply.
Request corrections
You may request access to certain data we hold about you and ask for corrections when information is inaccurate or incomplete.
Limit data use
Depending on your location, you may have the right to opt out of certain data uses such as targeted advertising or the “sale/sharing” of personal information.
Purpose & Key Controls
This page summarizes practical privacy controls and explains how to submit a request. It focuses on actions you can take: opt-outs, preference updates, and request steps.
You can unsubscribe from marketing emails at any time using the unsubscribe link in the footer of our messages. Transactional emails (order confirmations, shipping updates) may still be sent as they are necessary to fulfill your order.
You can manage cookies through your browser settings. If we use a cookie banner on the site, you can use it to set non-essential preferences. Blocking certain cookies may affect site functionality.
Where applicable, you may opt out of targeted advertising by adjusting cookie preferences, using browser privacy controls, or submitting a request. Opt-outs reduce personalization based on certain data.
If you have an account, you can review certain information directly. If you do not have an account, you can still submit a request using your order email.
Detailed Choices
Opt out of marketing
You may opt out of promotional emails by clicking the unsubscribe link in any marketing message. If you continue to receive emails after unsubscribing, contact support so we can verify and correct the subscription status.
Transactional communications related to your orders and requests are not considered marketing and may continue.
Cookies and analytics preferences
You can limit or block cookies through your browser. If you clear cookies, you may need to reapply preferences. Blocking cookies may impact: saved preferences, login persistence, and checkout stability.
If the site provides a cookie preference tool, use it to disable non-essential cookies while keeping necessary cookies enabled for core functions.
Opt out of targeted advertising (where applicable)
Depending on your location and applicable law, you may have the right to opt out of “sharing” or “selling” personal information for targeted advertising. You can submit an opt-out request through support.
Opt-out is typically cookie- and device-specific. If you use multiple browsers or devices, you may need to repeat your choice.
Access, correction, and deletion requests
You may request access to certain personal information we maintain, request corrections, or request deletion where applicable. Some information must be retained for legal, security, or transaction integrity reasons (such as tax and fraud prevention).
Non-discrimination
We do not discriminate against you for exercising privacy rights. Any difference in experience (for example, fewer personalized recommendations) is a functional result of your chosen preferences rather than a penalty.
How to Submit a Request
Send your request
Email support with a clear subject line indicating the type of request: “Privacy Request — Access”, “Privacy Request — Delete”, or “Privacy Request — Opt Out”.
Include verification details
Include the email used for checkout or account access and any relevant order IDs. We may request additional information to verify identity.
We review and respond
We confirm the request scope and provide the outcome. If we cannot complete a request in full, we will explain the reason.
Common Questions
Why do I still receive order emails after unsubscribing?
Unsubscribing removes you from marketing messages. Order confirmations, shipping updates, refund notices, and support replies are necessary to complete your purchase or request and may still be sent.
Do cookie choices apply across devices?
Cookie choices are typically stored in your browser, so they may not carry across devices or different browsers. If you change devices, clear cookies, or browse privately, you may need to set preferences again.
Contact & Support
For privacy requests, email support. To reduce back-and-forth, include the details below in your first message.
- Recommended subject line: “Privacy Request — (Access / Delete / Opt Out)”
- Include your email used for checkout or account
- Include order ID (if applicable) and the specific request
- Avoid sending sensitive payment details (full card number, passwords)
Richmond, VA 23227