Order History

Account Services

Order History

A clean record of what you ordered.

Order History is your reference view for past purchases: status, shipment details, and key records needed for support. This page explains what each status means, how to verify tracking, and how to share the right details when you need help.

Visibility

Status + shipment in one place

Use Order History to confirm whether an order is processing, shipped, or delivered, and to access tracking when it is available.

Verification

Order details are your proof

For returns, exchanges, or order questions, the order record helps us verify quickly—especially your order number and checkout email.

Efficiency

Faster support with the right inputs

When you contact support, sharing the exact order record reduces back-and-forth and speeds up resolution.

System Record Structure

Purpose

This page explains how to use Order History as a reliable reference: what information you can expect to see, how to interpret order statuses, and what to do when something looks incorrect or incomplete.

What You’ll See

Each order entry is structured as a set of practical fields. The items to the right are the most commonly used for tracking, verification, and support.

Order ID
A unique identifier used for support verification. Include this in your email subject line when possible.
Status
The current stage of your order (processing, shipped, delivered, etc.). Status updates may follow system confirmation timing.
Items
Product name, size, color (if applicable), quantity, and line-item totals.
Shipping details
Destination address and shipment information. If tracking is available, you’ll see a tracking number/link once fulfilled.
Payment confirmation
Confirmation that your order was successfully placed. For safety, do not email full payment details.
Timeline
Key timestamps such as order placed, fulfillment/shipped, and delivered (when available).
Status Definitions
01

Processing

Your order is confirmed and is being prepared. In this stage, changes may be limited once processing begins, so contact support immediately if you need an urgent update.

If you placed an order very recently, allow a short window for the record to fully populate.

02

Shipped

Your package has left the fulfillment stage. Tracking may show “label created” before the carrier posts its first scan. This is normal in early transit and updates as the carrier scans the shipment.

For the most current scan history, open the carrier tracking page and refresh periodically.

03

Delivered

The carrier has marked the shipment delivered. If you cannot locate it, review delivery location details, check with household members, and verify building reception areas if applicable.

If tracking shows delivered but you did not receive it, contact support with your order ID and tracking details.

04

Closed / Resolved

The order has completed its post-purchase lifecycle (for example: return processed, exchange completed, or issue resolved). Keep the record for future reference if you need documentation.

If you believe a case was closed incorrectly, contact support with the prior thread and order ID.

How It Works

Use this workflow when you need to verify a shipment, confirm details, or request support based on an order record.

1

Locate the correct order entry

Select the order that matches the date and items you purchased. Confirm the order ID and item list before taking action.

2

Open the detail view

Review status, shipping address, and tracking (if available). Use the carrier page for the most up-to-date scans.

3

Use the record for requests

For returns/exchanges or order issues, share the order ID, the email used at checkout, and what outcome you need. Clear inputs lead to faster routing and resolution.

Troubleshooting

Edge Cases

If the record looks incomplete or does not match what you expected, the scenarios below are the most common.

  • Order not showing: you may be signed in with a different email than the one used at checkout
  • Duplicate charges concern: check for multiple order IDs and confirm your bank’s pending vs posted status
  • Tracking not available yet: fulfillment may still be in progress, or the carrier hasn’t posted the first scan
  • Delivered but not received: verify delivery location, check building reception, and review carrier notes
  • Incorrect address on record: contact support immediately; changes may be limited once processing begins
  • Discount questions: share cart screenshot and item links so we can confirm eligibility and checkout behavior

Contact & Support

If you need help interpreting your order history or resolving a mismatch, contact us anytime. Email is the fastest channel for verification.

  • Include your order ID and the email used at checkout
  • State your request clearly: “tracking help,” “address correction,” “return request,” or “order issue”
  • If relevant, attach screenshots of the order page or tracking page
  • For delivered-not-received cases, include the delivery date and any carrier notes shown
Customer Support Email support@minimekicks.shop
Phone +1 (757) 346-1242
Business Address 1715 Bellevue Avenue, B818, Richmond, VA 23227, United States

Security note: do not send full card numbers, full bank details, or account passwords. Order ID + checkout email is sufficient for verification.

Order History is designed as a reliable record: clear status, clear shipment visibility, and clear next steps when you need support.