Returns & Exchanges
Returns,
made clear.
We offer free returns and exchanges within 30 days of delivery. This page explains eligibility, timelines, and the fastest way to get help—without unnecessary steps.
30-day window
Returns and exchanges are available within 30 days of delivery. We recommend contacting support as soon as you know an item is not right.
Unworn state
Items should be unworn and in original condition when possible. Original packaging is preferred to ensure a smooth return process.
Fast resolution
Email is the fastest way to start. If your item is damaged or incorrect, photos help us prioritize and resolve the issue quickly.
Eligibility & Guidelines
We aim to keep returns and exchanges straightforward. To ensure fairness and maintain product quality standards, returns and exchanges must meet basic eligibility requirements.
- Timeframe: Requests must be submitted within 30 days of delivery.
- Condition: Items should be unworn, unwashed, and in original condition when possible.
- Packaging: Original packaging is recommended to protect the item during return transit.
- Proof of purchase: We may request your order number and checkout email for verification.
Scope of Returns
Most products can be returned or exchanged if they meet the timeframe and condition requirements.
- Returns: Suitable when you prefer a refund rather than a replacement.
- Exchanges: Best for size changes, color changes, or replacing an item in the same style.
- Incorrect or damaged: Prioritized for resolution and may be handled differently to speed up support.
How returns work
A simple process helps protect customers, prevent mistakes, and ensure every case is handled accurately.
Request
Email support@minimekicks.shop with your order number and the reason for your return or exchange. If you are requesting an exchange, include the size/color you prefer.
Review
Our team will confirm eligibility and provide clear next steps. If photos are required, we will tell you exactly what to send. Support is available 24/7.
Completion
Once the return is confirmed, we will complete the refund or ship the exchange (when applicable). Timing may vary based on carrier movement and verification.
Refunds
Refunds are issued after the return is confirmed. If you are returning an item, we may ask for basic verification to ensure the request is processed accurately.
- Refund method: Refunds are typically issued to the original payment method used at checkout.
- Processing time: Once approved, your payment provider may take additional time to post the refund.
- Partial refunds: If an item is returned in a condition that does not meet eligibility requirements, we may need to adjust the resolution.
Exchanges
Exchanges are supported when the requested replacement is available. If the item you want is not available, we will offer the most reasonable alternative.
- Size/Color: Include your preferred size or color name in your request.
- Availability: Exchange fulfillment depends on current stock.
Damaged or Incorrect
If you receive a damaged item or the wrong product, please contact us as soon as possible. Photos help us verify the issue quickly.
1. Photo of item
2. Photo of packaging
3. Description of issue
4. Order number
Exceptions & Special Cases
Some situations require additional review. If any of the cases below apply, contact us and we will guide you through the best next step.
- Delivered but not received: If tracking shows delivered but you cannot locate the package, contact support for assistance.
- Address issues: If an address was incomplete or incorrect, delivery may be delayed or returned by the carrier.
- Late requests: Requests submitted after 30 days may not qualify, but we may still review on a case-by-case basis.
- Items showing wear: Worn or heavily used items may not be eligible for standard returns or exchanges.
Contact & Support
For returns, exchanges, or any order-related concerns, email is the most efficient channel. Please include your order number and the email used at checkout.
If your request involves an exchange, please include the item name and the exact size/color you want so we can help faster.
Details
Policies are designed to remain clear and consistent. If you have a unique situation not covered above, contact us and we will review your request carefully.