Refund Policy
Refunds handled
with consistency.
This page explains when refunds apply, how to request one, how we review returns, and how funds are sent back. It is designed to set clear expectations and reduce uncertainty at every step.
30-day returns & exchanges
Eligible items may be returned or exchanged within 30 days of delivery, subject to condition and verification requirements.
Back to the original payment
Approved refunds are issued back to the original payment method. Posting time varies by bank and payment provider.
Inspection matters
Returned items are reviewed upon arrival. Items that are worn, damaged, or incomplete may be ineligible or may receive a partial refund.
Purpose
This Refund Policy explains how refunds work for purchases from Mini Me Kicks, including eligibility, timelines, inspection standards, and how we handle common edge cases such as incorrect items, damaged items, and delivery issues.
Core Refund Rules
What Can Be Refunded
Returned items (eligible)
If your return is approved and the returned item passes inspection, a refund may be issued. Inspection confirms the item matches the order and meets condition requirements.
If you prefer an exchange instead of a refund, request it when initiating your return.Incorrect or damaged items
If you receive the wrong item or an item arrives damaged, contact support promptly with photos. If confirmed, we will provide a practical resolution, which may include replacement, exchange, or refund depending on availability and circumstances.
Keep original packaging until the case is resolved. Photos help speed up verification.Order cancellations (when possible)
If an order is canceled before processing or shipment, an authorization may be released or a refund initiated depending on the payment state. Once a shipment is in transit, cancellation is typically no longer possible.
Contact support as soon as possible if you need to cancel or change an order.How Refunds Work
Request
Email support with your order ID and the email used at checkout. Describe the reason (return, damaged, incorrect item, or other issue). For product issues, attach clear photos.
Review
We confirm eligibility and explain the next steps. For returns, we may provide instructions on how to send the item back. For damaged/incorrect items, we confirm details using photos and order verification.
Inspection (for returns)
Once a returned item arrives, we inspect it for condition and completeness. If the return meets requirements, it proceeds to refund approval. If not, we will explain what was found and what options are available.
Refund issued
Approved refunds are initiated back to the original payment method. Posting time varies by bank and may take additional business days to appear.
Return Condition Standards
To keep outcomes consistent, we apply a clear condition standard when reviewing returns. If you are unsure whether an item qualifies, contact support before returning.
Common Edge Cases
01. Delivered but not received
If tracking shows “delivered” but you did not receive the package, contact support promptly. We may advise you to check with household members, neighbors, or the carrier. Where appropriate, we will review the case and recommend next steps.
Provide your order ID, tracking number, and confirmation of the delivery address for faster handling.02. Delayed shipments
Delivery timing can be affected by carrier operations, weather events, peak seasons, or address issues. If a shipment is delayed beyond expectations, contact support and we will help you track status and determine a reasonable resolution path.
If a package is confirmed lost in transit, we may offer replacement or refund depending on inventory and verification.03. Refund not showing yet
After a refund is initiated, your bank or payment provider may take additional time to post the credit. If you do not see the refund after a reasonable time, contact your bank first, then contact us with the transaction details for review.
We can confirm refund initiation details, but banks control the final posting timeline.04. Chargebacks or disputes
If you file a chargeback with your bank, the payment provider may pause our ability to issue a refund while the dispute is open. We recommend contacting support first so we can attempt to resolve the issue quickly and document outcomes clearly.
If a dispute is opened, provide the dispute reference and your order ID so we can respond appropriately.Contact & Support
For refund-related questions, contact us. To speed up handling, include your order ID and the email used at checkout.
- Recommended subject line: “Refund Request — Order ID”
- Include order ID, checkout email, and reason (return, damaged, incorrect item, delivery issue)
- Attach photos for damaged or incorrect items (avoid sending full payment details)
- If available, include tracking number and delivery status
Safety note: we will never ask for your full card number, CVV, or account password. Please do not send sensitive payment details in email.
Last Updated: This policy is updated when needed to reflect operational requirements and to keep instructions clear and current.