FAQs

After checkout, you should receive an order confirmation email. If you do not see it within a few minutes, check your spam/junk folder and confirm the email address entered at checkout.

If you need to change an item, update an address, or cancel an order, contact us as soon as possible. Once an order enters processing or ships, changes may be limited.

Payment issues can occur due to bank verification, billing address mismatches, card limits, or temporary authorization checks. If your payment fails, try confirming your billing details or using another payment method.

Most orders deliver within 3–5 business days after processing. Business days exclude weekends and major holidays.

Yes. Shipping is free on all products. There are no minimums and no tiered shipping charges.

If tracking is available for your shipment, we will send it to the email address used at checkout. Tracking may take time to update after the first carrier scan.

First, check around your delivery location, with household members, neighbors, or your building office. Carriers sometimes leave packages in secure or less visible areas.

We offer free returns and exchanges within 30 days of delivery. We recommend contacting support as soon as you know an item is not right.

Email support@minimekicks.shop with your order number and the email used at checkout. Tell us whether you want a return (refund) or an exchange.

Items should be unworn, unwashed, and in original condition when possible. Original packaging is preferred to keep the process smooth.

Refunds are issued after the return is confirmed. Once processed, your payment provider may take additional time to post the refund depending on the method used.

If a size guide is provided on the product page, we recommend using it as the primary reference. If you measured foot length, that measurement can help you choose more confidently.

Yes. Our products are designed for real routines—comfortable, practical, and easy to wear regularly. If you have a specific use case (school, outdoor play, travel), contact us and we’ll help you choose.

Care instructions can vary by material. If your item includes a care note on the product page, follow that guidance. For general cleaning questions, contact us with the product name and we’ll recommend a safe approach.

After subscribing to our email list, you receive a 15% automatic sitewide discount. No code is required. Eligible discounts apply automatically at checkout.

Some items may be included in promotions and receive a 20% automatic discount. If an item is eligible, the discount will apply automatically when requirements are met.

Discounts apply automatically when eligibility requirements are met. If a discount does not appear, verify that your cart includes eligible items and that checkout is using the correct conditions.